System configuration

Knowing the hardware and software configuration of your system is vital to a correct diagnosis of your problem. If this information is readily available when you speak to your support provider, the diagnostic process is much easier and less time-consuming. Make sure that you list all the hardware components, including brand names and model numbers, when you fill out the hardware configuration trouble report worksheet. On the software configuration worksheet, check the SCO OpenServer product that is installed, the installed components (if a subset of the SCO OpenServer system is installed), any additional SCO OpenServer products, and list all applications and non-SCO OpenServer device drivers that you installed.

Hardware configuration
Component	Brand name	Model
Computer
Monitor
Processor type
Processor speed
Coprocessor
Memory size
Bus interface (PCI, USB, ISA, MCA, EISA)
Floppy drive(s)
Video adapter
Video mode
Hard disk(s)
Disk Controller or Host adapter
Tape drive/Controller
Network adapter
Mouse
Serial card
Printer
Modem
Other device(s)

Software configuration: System	Release Number
[] SCO OpenServer Enterprise System
[] SCO OpenServer Desktop System
[] SCO OpenServer Host System
[] SCO OpenServer Development System

Software configuration: Components	Release Number
[] Operating System
[] Graphical Environment
[] Connectivity
[] Internet Services
[] Online Documentation

Software configuration: Additional SCO OpenServer Products	Release Number
[] GNU Development Tools
[] NeTraverse Merge
[] Samba
[] SCO Advanced File and Print Server
[] SCO PPP from Morning Star
[] SCO® Virtual Disk Manager
[] SCO® SMP® License
[] SCO User Licenses
[] 10, [] 25, [] 100, [] 500, [] unlimited users

Software configuration: Additional Applications
Product name	Release Number