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SCO's award-winning Technical Support delivers service 24 hours a day, 7 days a week from its Support centers around the world, and is industry-renowned for quality and professionalism. Technical Support is available in a range of convenient standard offerings spanning from incident call packs, annual unlimited contracts through to dedicated single point of contact. A range of response times, on-site reviews, remote dial-in problem analysis, technical account management, and 24x7 options are available as integrated or add-on's to these standard offerings.
SCO Technical Support services also include access to your personalized Online Service Manager, giving you access to SCO's Support Knowledge Center, account information and support activity, and proactive notification services.
With our Enterprise level of service, we can construct a complete customized service offering tailored to your business needs. This can include defined engineering escalation response times for high severity issues.
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